Terms and conditions

Cancellation Policy

The property operates on a 14 day "Cancellation & No Show Policy" on all rooms and rates. Failure to notify reception of your non arrival by 1.00 pm 14 days before your expected arrival date will incur the full charge.

Arrival and Departure

Check in Time: 2:00 pm
Key collection point : 31 Lurline st Katoomba phone :02-47823933 or 0422 411 190 from 2-6 pm
Check Out Time: 10:00 am (Charges may apply after this time).

Deposit / Payment Policy

To finalise your booking we require a credit card number, and authorisation. This will secure your booking. The first nights charges are deducted from your card, at the time of booking; or alternatively you can deposit direct into our bank account -
BSB #: 082 255
Account : 59 362 8847.
We do not accept cheques, unless prior arrangements have been made with management.

Payment types

Mastercard, Visa
2% surcharge applies
Direct deposit

No Party Policy

We have a strict "No Party Policy" to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

Smoking in rooms - NO SMOKING IN ALL ROOMS

We reserve the right to charge a $500 fee for extra cleaning.
This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of non selling the room.

A copy of these terms and conditions can be obtained from reception.